Uncle Lee's Tea Inc. ("Uncle Lee's," "we" or "us") is committed to
protecting our customers' privacy. We feel it is important that you
fully understand the terms and conditions under which we use the
information we gather from you through the use of our Web site located
("Policy") carefully to understand how we will use and protect your
personal information. We will never share your personal information with
anyone except as described in this Policy. Changes to this Policy will
be announced on our Web site at least ten days in advance, so please
check back periodically.
Questions regarding this Policy should be attentioned by clicking to contact us, or we may also be contacted by mail directly at
the following physical address:
Attn: Privacy Investigation
Uncle Lee's Tea Inc.
11020 Rush Street
South El Monte, California 91733-3547
This Policy will explain the following regarding use of our Site:
- What information do we collect from you?
- Where do we collect information from you and how do we use it?
- Who is collecting your information?
- With whom do we share your information?
- How may you update, correct or delete your Personally Identifiable Information?
- What are your choices regarding collection, use and distribution of your information?
- What security precautions are in place to protect against the loss, misuse or alteration of your information?
- Use of "Cookies."
- Children, Parental Consent and Privacy.
- You should carefully review Privacy Policies of any third party sites accessible from our Site.
- Contacting us about privacy questions or concerns.
1. What information does Uncle Lee's collect from you?
In order to better provide you with numerous products and services, our Site collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information.
Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Site.
Personally Identifiable Information: "Personally
Identifiable Information" refers to information that lets us know the
specifics of who you are. Personal information is requested when you
register with us, order a product or service, fill out surveys,
correspond with us, or otherwise volunteer information, for instance,
through the use of our Reminder Service. Personally Identifiable
Information might include your name, mailing address, telephone number,
email address and other identification and contact information. We may also
collect certain financial information, like your credit card number (or a
check or money order if using such payment method while ordering via mail);
whenever we do so, we will attempt to provide a link to this Policy so that
you can confirm how this information will be used. With this information,
we can fill your service and product orders and better provide you with
Non-Personally Identifiable Information:
"Non-Personally Identifiable Information" refers to information that
does not by itself identify a specific individual. We gather certain
information about you based upon where you shop on our Site in several
ways. This information is compiled and analyzed on both a personal and
an aggregated basis. This information may include the Web site's Uniform
Resource Locator ("URL") that you just came from, which URL you next go
to, what browser you are using, and your Internet Protocol ("IP")
address. A URL is the global address of documents and other resources on
the World Wide Web. An IP address is an identifier for a computer or
device on a Transmission Control Protocol/Internet Protocol ("TCP/IP")
network, such as the World Wide Web. Networks use the TCP/IP protocol to
route information based on the IP address of the destination. In other
words, an IP address is a number that is automatically assigned to your
computer whenever you are surfing the Web, allowing Web servers to
locate and identify your computer. Computers require IP addresses in
order for users to communicate on the Internet, browse and shop.
Back to Top
2. Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide our
visitors with a superior customized online experience. We use the
customer contact information to fill orders, contact prior purchasers to
inform them of their order status, and to send promotional emails if you
have subscribed to such service in your account with us.
We may perform statistical analyses of aggregate customer behavior.
This allows us to measure relative customer interest in the various
areas of our Site for product development purposes. Any information we
collect is used for our own internal purposes to improve the content and
navigation of our Site, to enhance users' experiences when visiting our
Site, to customize the content and/or layout of our pages, and to
provide the services required by an individual customer. We also use
information to notify consumers about updates to our Site, to complete
user-initiated transactions, to trace false orders and to contact
consumers for marketing purposes.
We gather information in the following ways:
Shopping: We collect IP addresses for the purposes
of system administration, to gather broad demographic information,
and to monitor the level of activity on our Site. We collect
information from visitors to our Site regarding the referring URL,
your IP address, which browser you used to come to the Site, the
country, state and telephone area code where your server is located,
and the pages of our Site that you viewed during your visit.
Ordering: When you order from us, we collect
Personally Identifiable Information from you. If you order one of
our products or services, we will collect and maintain your name,
email address, mailing address, telephone number, product
selections, credit card number (or check or money order information
if using such payment methods while ordering via mail), order
number, referring URL, IP address and a password, as well as the
recipient's name, address and telephone number, if different than
yours. We collect this, and other information, as disclosed in this
Policy, in order to fill your order, to communicate with you about
your order, or the recipient, as appropriate, and to send you
promotional materials. Before confirming your order, you will have
the opportunity to review the product order form and make changes
and additions to the information it contains and these changes will
be automatically kept for future use. If you cancel an order or do
not complete an order we may collect and use your Personally
Identifiable Information that you have entered as we would collect
and use it if you had completed an order.
Track/Modify Order: If you use our Track/Modify
Order service we will gather your email address and account
password, if you have one, in order to locate your order so that we
may give our most recent tracking information, or so that you may
modify the order. If you choose to modify your order, we may collect
information that we would normally collect when you order products,
as explained in the above paragraph.
Corporate Account: When you set up a corporate
account with us we collect your name, company name, email and phone
number. Upon signing up for a corporate account we will contact you
by either email or telephone to determine how Uncle Lee's can best
serve your corporate needs. We will also give you the opportunity to
receive periodic updates regarding Uncle Lee's corporate services.
If you make purchases through your corporate account we shall gather
similar information that we gather when you order as an individual,
plus certain information regarding your corporation.
Online Surveys and Polling: In order to improve our
services to you, we ask some of our customers to voluntarily
complete surveys, which may be collected by an independent third
party. Individual survey answers are confidential, although
Non-Personally Identifiable Information is collected and disclosed
to third parties. If you do not wish to participate in a survey,
simply decline to participate when asked.
Newsletters & Promotional Emails: We may offer free
electronic newsletters and promotional emails as a service to our
prior customers. We may send you newsletters and emails periodically
listing current specials and deals. We never send emails to you if
you have requested us not to do so. This option is usually included
in our account registration form. There may be opportunities to
subscribe to an email list that will send you information about our
Site events, but we will only add you to the list with your consent.
Please contact us if you wish to stop any type of Newsletters from being
sent to your email address registered with us.
Cookies: Our On-Line Shopping Cart uses "cookies"
to store your shopping information. To make your shopping experience
easier and faster, please enable "cookies" in your Internet browser.
here if you need to know how to enable "cookies", depending
on your browser. In the event that you do not have "cookies"
enabled, or you do not wish to have "cookies" enabled, you can still
shop with us. We make this possible by tracking of your IP address.
Contact Information and Third Party Data: If you
contact us by telephone, email or letter, we may keep a record of
your contact information, correspondence or comments. If you report
a problem with our Site, we may collect such information in a file
specific to you. If you provide us feedback through our Site, by
email or by calling one of our customer service representatives, we
may ask for your name and email address in order to send you a
reply. If other users or third parties send us correspondence about
your activities or purchases on our Site, or if you are the
recipient of our products sent by another customer, we may keep the
information in a file specific to you. We store this information for
the sole purpose of sending this one-time email.
Affiliate Programs: On occasions, you may purchase
products from us through a link on one of our affiliates'
("Affiliates") Web sites. We pay each Affiliate a commission, or a
portion of the sales made to those who link to our Site from the
Affiliate's site. Some of our Affiliates run a "rewards" or
"charity" program (the "Programs"). Under such Programs,
participants receive credits based on the commissions an Affiliate
receives from sites such as ours. Participants in such programs can
donate their credits to a chosen charitable organization, or keep
them for their own use and benefit.
We also track customers' traffic patterns throughout their online
sessions, including which pages a customer views while using our Site.
We use your IP address to diagnose problems with our servers and
software and to administer our Site.
We may share aggregated statistics about pages viewed on our Site and
sales and other shopping information with third parties.
Back to Top
3. Who is collecting your information?
"authorized" personals at Uncle Lee's can collect or view your
information. This document only addresses the use and disclosure of
information we collect from you. We encourage you to ask questions and
to be very cautious before you disclose your personal information to
Back to Top
4. With whom do we share your information?
The information collected by our Site is used to process orders, to keep
you informed about your order status, to notify you of products or
special offers that may be of interest to you, and for statistical
purposes for improving our Site. We will disclose your Personally
Identifiable Information to third parties to charge your credit card (or
process your check or money order, as appropriate), fill your order,
deliver your order and deliver promotional emails to you from us. For
example, we must release your credit card number to confirm payment; and
release your mailing address information to the delivery service to
deliver products that you ordered.
From time to time we may disclose a very limited amount of
information (names and postal addresses) to direct marketing companies
for trade or rental purposes. You may "opt-out," or instruct Uncle Lee's
not to distribute such information to direct marketing companies in the
future by placing a "Request to Cancel Information Sharing" in the
special instructions area when you place your online order. Except as
otherwise stated in this Policy, we do not sell, trade or rent your
personally identifiable information to others for any other purposes.
Moreover, we may release account information when we believe that such
release is reasonably necessary to enforce or apply our Terms and
Conditions or to protect the rights, property and safety of our users,
others and ourselves.
Recipient Requests: From time to time we are contacted
by gift recipients who ask us who the sender was. If we receive a
request from a recipient asking who sent the products as gifts, we will
give the name on the gift message accompanying the product(s) order. If
there is no gift message filled out or if there is no name on the gift
message we may ask for permission from the sender via email. If we
receive approval to disclose the sender's name from the sender via email
or in writing, we will then inform the recipient. If the sender does not
reply via email or in writing or if the sender denies permission, then
we will not reveal the sender's identity to the recipient.
Enforcement of Law: From time to time, we may be
required by law enforcement or judicial authorities to provide
Personally Identifiable Information to the appropriate governmental
authorities. We will disclose Personally Identifiable Information upon
receipt of a court order or subpoena or to cooperate with a law
enforcement investigation. We fully cooperate with law enforcement
agencies in identifying those who use our services for illegal
activities. We reserve the right to report to law enforcement agencies
any activities that we in good faith believe to be unlawful.
Back to Top
5. How can you update or correct your Personally Identifiable
During the online ordering process you can review, change or delete the
information that you have submitted. We are updating our Site so that
you may change any of your personal information in your account online
at any time. You may ask us in writing via mail to have the information on your account deleted,
updated or corrected; however, because we keep track of past purchases,
you cannot delete information associated with past purchases. Note that
we may retain changed or deleted information for archival or other
Back to Top
6. What are your choices regarding collection, use and distribution of your
We may from time to time send you emails or other communications
regarding current promotions, specials and new additions to our Site. If
you have supplied us with your telephone number(s) you may receive
telephone calls from us with information or requests for information
regarding an order you have placed. You may "opt-out," or unsubscribe
from our newsletters, emails by following the unsubscribe instructions
in any email you receive from us or by following any available instructions provided in each
of the emails sent to you.
Back to Top
7. What security precautions are in place to protect against the loss,
misuse or alteration of your information?
We employ industry-recognized information technology to protect the
security of the information you submit to us. The importance of security
for all Personally Identifiable Information associated with our
customers is of utmost concern to us. Our secure servers protect this
information using password protection and advanced encryption, and we
may use firewall technology for additional protection.
In order to most efficiently serve you, credit card transactions and
order fulfillment are handled by established third party banking
institutions, process agents and distribution institutions. They receive
the information they need to verify and authorize your credit card
transactions and to ship your order. When collecting credit card
information for online purchases, we offer secured-server transactions
that encrypt your information in transit to thwart someone from
intercepting it and misusing it. When you access your account
information, the information is kept on a secure server. Furthermore,
all of the customer data we collect is protected against unauthorized
access by physical security means.
We also encourage our partners and service providers to adopt and
follow stringent consumer privacy policies.
While shopping on our Site, always look for the "Guaranteed Secured
Shopping" logo to verify that you are in a secured area while providing
Back to Top
Like many other commercial sites, our Site utilizes a standard
technology called a "cookie" to collect information about how our site is used
and to enhance your browsing experience. A cookie is a small data text file, which a Web
site stores on your computer's hard drive (if your Web browser permits) that can later be
retrieved to identify you to us. Cookies were designed to help a Web site recognize a user's
browser as a previous visitor and thus save and remember any preferences that may have
been set while the user was browsing the site. A cookie cannot be read by a Web
site other than the one that set the cookie. No other company will have access
to our cookies. Cookies can securely store a customer's password, personalize
home pages, identify which parts of a site have been visited or keep track of
selections, such as those selected in a "shopping cart." A cookie cannot
retrieve any other data from your hard drive, pass on a computer virus, or
capture your email address. Additionally, we may work with third-party
advertising companies who may employ cookies and action tags (also known as
single pixel gifs or web beacons) to measure advertising effectiveness. Any
information that these third parties may collect via cookies and action tags is
completely anonymous. You can choose to have "cookies" enabled or disabled. To
find out how to enable "cookies" in your browser, please click
Back to Top
9. Children, Parental Consent and Privacy.
The Children's Online Privacy Protection Act took effect on April 21, 2000, and
imposes certain requirements on Web sites directed toward children under 13 that
collect information on those children, or on Web sites that know they are
collecting Personally Identifiable Information on children under the age of 13.
We want to let you know that it currently is our policy not to collect
Personally Identifiable Information on any person under 18. As one measure to
ensure that we do not gather Personally Identifiable Information from children,
we require that all individuals provide a valid credit card number before
completing a purchase order. If we learn that we have inadvertently gathered
Personally Identifiable Information about children under 18, we shall attempt to
notify such child's parent or guardian and erase such information from our
records, unless the child's parent or guardian consents to Uncle Lee's
maintaining such information.
Back to Top
10. You should carefully review privacy policies of any third party sites
accessible from our Site.
Other sites accessible through our Site have their own privacy policies and data
collection, use and disclosure practices. Please consult each site's privacy
policy. We are not responsible for the policies or practices of third parties.
Please be aware that our Site may contain links to other sites on the Internet
that are owned and operated by third parties. The information practices of those
Web sites linked to our Site are not covered by this Policy. These other sites
may send their own cookies to users, collect data or solicit Personally
Identifiable Information. Additionally, other companies which place advertising
on our Site may collect information about you when you view or click on their
information. You should contact these advertisers directly if you have any
questions about their use of the information that they collect.
Back to Top
11. Contacting us about privacy questions or concerns.
If you have any questions about this Policy, the practices of our Site, or your
dealings with our Site, please contact us by sending a letter to the physical
address found at the top of this page.
Back to Top
This Policy was last changed on December 25th, 2005. If we make changes to any
terms or conditions of the Policy, the changes will be posted in this document
so that you will always know what information we gather, how we might use that
information and to whom we will disclose it. Any change, modification, addition
or removal of portions of this Policy will be announced on our Site at least ten
(10) days before it is implemented. Please be sure to check this page before
proceeding to using our Site.
Back to Top