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Organic Chai Teas
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  Shipping & Returns  
  • Domestic U.S.A. customers:

It is very easy to calculate your Standard Shipping fee, since it is based on your order sub-total, shipping method, and as well as your destination type.
(i.e. street addresses vs. PO Boxes, AK, GU, HI, or PR)

The following Standard Shipping & Handling rate chart (in USD) is for orders placed through this website by Domestic U.S.A. Customers ONLY:

Order Sub-Total

S&H

$75 and under

$5.98

$75.01 and up

$0.00 (FREE)

  • Canada and other International customers:

Shipping rates will be based on the total weight of the items ordered, and the destination country. Please use the Shipping Estimator in your Shopping Cart to find your shipping rates available to your country. All International customers are fully responsible for any duties/taxes that may be imposed by your local Customs when you receive your package.

FREE Shipping
We offer FREE STANDARD SHIPPING on all domestic U.S. orders including APO/FPO and all other U.S. territories when you purchase items for $75.01 and over (excluding taxes). U.S. orders over $75 always ship for free, no promotion code needed.

Standard Shipping
Our goal is to ship your order as quickly as possible subject to availability, receipt of payment and credit authorization. Shipping Fees are based on your order total, excluding taxes. If an item is back-ordered, it will be shipped as soon as it becomes available. Packages shipped by the Standard Shipping rate typically will take 3 to 7 business days for transit time, depending on destination.

Please note that orders shipping to all U.S. territories such as APO, FPO, PO Boxes, Alaska, Guam, Hawaii, Puerto Rico, etc. will always be shipped by U.S. Postal Service regardless of which method is selected.

Rush Shipping
Available only for all U.S. destinations at an additional cost via 2 to 3 Days Air. Rates for Rush Shipping are calculated by our system based on a valid U.S.A. Zip Code entered. Orders to countries outside the U.S.A. are not available for Rush Shipping, only Standard Shipping will be used for orders shipping Internationally. For all rush orders, please allow a minimum of 24 hours for processing and shipping. Back-ordered item may delay shipping, in such event, we will notify you for alternative options.

Note: In the unlikely event that our system miscalculates your Shipping fee after you Checkout, we reserve the right to adjust your Shipping fee and approve your order after we receive your address information. The Shipping & Handling fees structure stated on the chart above is only valid for orders placed through this website. Does not apply to wholesale or marketplace orders.


Payment Address Verification Policy
Address verification is a precautionary measure that unclelee.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.

If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to address. Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call at our Order Fulfillment hotline (626)377-4792 to let us know and we will re-attempt address verification to complete the processing of your order.

Orders with the same billing and shipping address will ensure no delay in payment authorization, therefore, will be shipped faster.


Returns Policy
You may return most items sold by Uncle Lee's Tea Online Store within 30 days of delivery for a full refund (less original S&H fee), and we will only pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange or return items unless you received a damaged, defective, or incorrect item upon arrival of your package. All such cases must be reported to our customer service within 3 days of delivery, otherwise, the sale is considered firm and we will be unable to issue any returns or exchanges.

We also cannot accept returns or exchanges for certain items under any circumstances, including:

  • Any item that is returned more than 30 days after delivery.
  • Any item that is not in its original condition, is damaged, or is missing parts.
  • Any product missing the serial number or UPC.
  • Any "Final Sale" items as marked on the Product's Description page.
  • Returning a gift? If you received your item(s) from Uncle Lee's Tea Online Store as a gift from your friend or relative who placed the order through our Online Store, please have the gift giver contact us to arrange the appropriate return or exchange.


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    11020 Rush Street · South El Monte · California 91733-3547 · U.S.A.