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Our Privacy Policy  

Uncle Lee's Tea Inc. ("Uncle Lee's," "we" or "us") is committed to protecting our customers' privacy. We feel it is important that you fully understand the terms and conditions under which we use the information we gather from you through the use of our Web site located at the Internet Address URL: www.unclelee.com (our "Site" or our "Website"). Please read this Privacy Policy ("Policy") carefully to understand how we will use and protect your personal information. We will never share your personal information with anyone except as described in this Policy. Changes to this Policy will be announced on our Web site at least ten days in advance, so please check back periodically.

Questions regarding this Policy should be attentioned by clicking HERE to contact us, or we may also be contacted by mail directly at the following physical address:

    Attn: Privacy Investigation
    Uncle Lee's Tea Inc.
    11020 Rush Street
    South El Monte, California 91733-3547
    United States

This Policy will explain the following regarding use of our Site:

  1. What information do we collect from you?
  2. Where do we collect information from you and how do we use it?
  3. Who is collecting your information?
  4. With whom do we share your information?
  5. How may you update, correct or delete your Personally Identifiable Information?
  6. What are your choices regarding collection, use and distribution of your information?
  7. What security precautions are in place to protect against the loss, misuse or alteration of your information?
  8. Use of "Cookies."
  9. Children, Parental Consent and Privacy.
  10. You should carefully review Privacy Policies of any third party sites accessible from our Site.
  11. Contacting us about privacy questions or concerns.
  12. Privacy Policy changes.

1. What information does Uncle Lee's collect from you?
In order to better provide you with numerous products and services, our Site collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Site.

Personally Identifiable Information: "Personally Identifiable Information" refers to information that lets us know the specifics of who you are. Personal information is requested when you register with us, order a product or service, fill out surveys, correspond with us, or otherwise volunteer information, for instance, through the use of our Reminder Service. Personally Identifiable Information might include your name, mailing address, telephone number, email address and other identification and contact information. We may also collect certain financial information, like your credit card number (or a check or money order if using such payment method while ordering via mail); whenever we do so, we will attempt to provide a link to this Policy so that you can confirm how this information will be used. With this information, we can fill your service and product orders and better provide you with personalized services.

Non-Personally Identifiable Information: "Non-Personally Identifiable Information" refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our Site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

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2. Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide our visitors with a superior customized online experience. We use the customer contact information to fill orders, contact prior purchasers to inform them of their order status, and to send promotional emails if you have subscribed to such service in your account with us.

We may perform statistical analyses of aggregate customer behavior. This allows us to measure relative customer interest in the various areas of our Site for product development purposes. Any information we collect is used for our own internal purposes to improve the content and navigation of our Site, to enhance users' experiences when visiting our Site, to customize the content and/or layout of our pages, and to provide the services required by an individual customer. We also use information to notify consumers about updates to our Site, to complete user-initiated transactions, to trace false orders and to contact consumers for marketing purposes.

We gather information in the following ways:

    Shopping: We collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Site. We collect information from visitors to our Site regarding the referring URL, your IP address, which browser you used to come to the Site, the country, state and telephone area code where your server is located, and the pages of our Site that you viewed during your visit.

    Ordering: When you order from us, we collect Personally Identifiable Information from you. If you order one of our products or services, we will collect and maintain your name, email address, mailing address, telephone number, product selections, credit card number (or check or money order information if using such payment methods while ordering via mail), order number, referring URL, IP address and a password, as well as the recipient's name, address and telephone number, if different than yours. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order, or the recipient, as appropriate, and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use. If you cancel an order or do not complete an order we may collect and use your Personally Identifiable Information that you have entered as we would collect and use it if you had completed an order.

    Track/Modify Order: If you use our Track/Modify Order service we will gather your email address and account password, if you have one, in order to locate your order so that we may give our most recent tracking information, or so that you may modify the order. If you choose to modify your order, we may collect information that we would normally collect when you order products, as explained in the above paragraph.

    Corporate Account: When you set up a corporate account with us we collect your name, company name, email and phone number. Upon signing up for a corporate account we will contact you by either email or telephone to determine how Uncle Lee's can best serve your corporate needs. We will also give you the opportunity to receive periodic updates regarding Uncle Lee's corporate services. If you make purchases through your corporate account we shall gather similar information that we gather when you order as an individual, plus certain information regarding your corporation.

    Online Surveys and Polling: In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.

    Newsletters & Promotional Emails: We may offer free electronic newsletters and promotional emails as a service to our prior customers. We may send you newsletters and emails periodically listing current specials and deals. We never send emails to you if you have requested us not to do so. This option is usually included in our account registration form. There may be opportunities to subscribe to an email list that will send you information about our Site events, but we will only add you to the list with your consent. Please contact us if you wish to stop any type of Newsletters from being sent to your email address registered with us.

    Cookies: Our On-Line Shopping Cart uses "cookies" to store your shopping information. To make your shopping experience easier and faster, please enable "cookies" in your Internet browser. Click here if you need to know how to enable "cookies", depending on your browser. In the event that you do not have "cookies" enabled, or you do not wish to have "cookies" enabled, you can still shop with us. We make this possible by tracking your IP address. Please contact us if you experience any issues while browsing through our Site.

    Contact Information and Third Party Data: If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments. If you report a problem with our Site, we may collect such information in a file specific to you. If you provide us feedback through our Site, by email or by calling one of our customer service representatives, we may ask for your name and email address in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our Site, or if you are the recipient of our products sent by another customer, we may keep the information in a file specific to you. We store this information for the sole purpose of sending this one-time email.

    Affiliate Programs: On occasions, you may purchase products from us through a link on one of our affiliates' ("Affiliates") Web sites. We pay each Affiliate a commission, or a portion of the sales made to those who link to our Site from the Affiliate's site. Some of our Affiliates run a "rewards" or "charity" program (the "Programs"). Under such Programs, participants receive credits based on the commissions an Affiliate receives from sites such as ours. Participants in such programs can donate their credits to a chosen charitable organization, or keep them for their own use and benefit.

We also track customers' traffic patterns throughout their online sessions, including which pages a customer views while using our Site. We use your IP address to diagnose problems with our servers and software and to administer our Site.

We may share aggregated statistics about pages viewed on our Site and sales and other shopping information with third parties.

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3. Who is collecting your information?
Except as otherwise expressly discussed in this Privacy Policy, only "authorized" personals at Uncle Lee's can collect or view your information. This document only addresses the use and disclosure of information we collect from you. We encourage you to ask questions and to be very cautious before you disclose your personal information to others.

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4. With whom do we share your information?
The information collected by our Site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our Site. We will disclose your Personally Identifiable Information to third parties to charge your credit card (or process your check or money order, as appropriate), fill your order, deliver your order and deliver promotional emails to you from us. For example, we must submit your credit card information to banks in order to authorize your payment. We must also provide and release your mailing address information to the delivery service provider in order to deliver the products that you ordered.

From time to time, but rarely, we may disclose a very limited amount of information (names, Emails, and postal addresses) to direct marketing companies for trade or rental purposes. You may "opt-out," or instruct Uncle Lee's not to distribute such information to direct marketing companies in the future by placing a "Request to Cancel Information Sharing" in the special instructions area when you place your online order. Except as otherwise stated in this Policy, we do not sell, trade or rent your Personally Identifiable Information to others for any other purposes. Moreover, we may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property and safety of our users, others and ourselves.

Recipient Requests: From time to time we are contacted by gift recipients who ask us who the sender was. If we receive a request from a recipient asking who sent the products as gifts, we will give the name on the gift message accompanying the product(s) order. If there is no gift message filled out or if there is no name on the gift message we may ask for permission from the sender via email. If we receive approval to disclose the sender's name from the sender via email or in writing, we will then inform the recipient. If the sender does not reply via email or in writing or if the sender denies permission, then we will not reveal the sender's identity to the recipient.

Enforcement of Law: From time to time, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

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5. How can you update or correct your Personally Identifiable Information?
During the online ordering process you can review, change or delete the information that you have submitted. We are updating our Site so that you may change any of your personal information in your account online at any time. You may ask us in writing via mail to have the information on your account deleted, updated or corrected; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Note that we may retain changed or deleted information for archival or other purposes.

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6. What are your choices regarding collection, use and distribution of your information?
We may from time to time send you emails or other communications regarding current promotions, specials and new additions to our Site. If you have supplied us with your telephone number(s) you may receive telephone calls from us with information or requests for information regarding an order you have placed. You may "opt-out," or unsubscribe from our newsletters, emails by following the unsubscribe instructions in any email you receive from us or by following any available instructions provided in each of the emails sent to you.

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7. What security precautions are in place to protect against the loss, misuse or alteration of your information?
We employ industry-recognized information technology to protect the security of the information you submit to us. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect this information using password protection and advanced encryption, and we may use firewall technology for additional protection.

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking institutions, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured-server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Furthermore, all of the customer data we collect is protected against unauthorized access by physical security means.

We also encourage our partners and service providers to adopt and follow stringent consumer privacy policies.

While shopping on our Site, always look for the "Guaranteed Secured Shopping" logo to verify that you are in a secured area while providing sensitive information. This secure logo will appear on every page that is secured by the server.

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8. "Cookies."
Like many other commercial sites, our Web Site utilizes a standard technology called a "cookie" to collect information about how our site is used and to enhance your browsing experience. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a Web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a Web site other than the one that set the cookie. No other company will have access to our cookies. Cookies can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address. Additionally, we may work with third-party advertising companies who may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties may collect via cookies and action tags is completely anonymous. You can choose to have "cookies" enabled or disabled. To find out how to enable "cookies" in your browser, please click here.

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9. Children, Parental Consent and Privacy.
The United States Children's Online Privacy Protection Act took effect on April 21, 2000, and imposes certain requirements on Web sites directed toward children under 13 that collect information on those children, or on Web sites that know they are collecting Personally Identifiable Information on children under the age of 13. We want to let you know that it currently is our policy not to collect Personally Identifiable Information on any person under 18. As one measure to ensure that we do not gather Personally Identifiable Information from children, we require that all individuals provide a valid credit card number before completing a purchase order. If we learn that we have inadvertently gathered Personally Identifiable Information about children under 18, we shall attempt to notify such child's parent or guardian and erase such information from our records, unless the child's parent or guardian consents to Uncle Lee's maintaining such information.

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10. You should carefully review privacy policies of any third party sites accessible from our Site.
Other sites accessible through our Site have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy. We are not responsible for the policies or practices of third parties. Please be aware that our Site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our Site are not covered by this Policy. These other sites may send their own cookies to users, collect data or solicit Personally Identifiable Information. Additionally, other companies which place advertising on our Site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

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11. Contacting us about privacy questions or concerns.
If you have any questions about this Policy, the practices of our Site, or your dealings with our Site, AND that you feel unsafe passing information through the Internet, please contact us offline by sending a letter to the physical address found at the top of this page.

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12. Privacy Policy changes.
This Policy was last updated on September 13th, 2019. If we make changes to any terms or conditions of this Policy, the changes will be posted in this web page so that you will always know what information we gather, how we might use that information and to whom we will disclose it. Any change, modification, addition or removal of portions of this Policy will be announced on our Site at least ten (10) days before it is implemented. Please be sure to check this page before proceeding to using our site if you have any privacy concerns.

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11020 Rush Street · South El Monte · California 91733-3547 · U.S.A.