If you are a retail consumer and have placed an order through our
website or by mail catalog, you should contact our Consumer Order Fulfillment Center operated by Postalbay Global Inc. for any problems that you may have regarding your online order. Please use one of the following contact methods:
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Customer Service Hotline: | | Please call our hotline in the U.S. Monday to Friday, from 9am to 5pm Pacific Standard Time. If you call after hours, please leave a brief message about your order and one of our staffs will get in touch with you as soon as possible. For your convenience when a live person is not available, you can also send a SMS text message by a mobile phone to this number anytime of the day. |
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In Writing, please mail to:
Postalbay Global Inc.
ATTN: ULTEA
19223 Colima Rd. Suite 136
City of Industry, CA 91748-3005
United States
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If you simply just want to check the status of your online order, you can sign in to your online customer account on our web site and easily check the latest progress of your order.
If you did not create an account with us, you can still check the status of your order using your email address and the order number. Click here to check order status.
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